Customer Service & Tech Support

Most issues accessing content can be resolved simply by logging into the website properly. Previous “one password fits all” credentials do not work with this website; you must register separately. Please take note of the “Available To” line at the top of every post.

Customer Service
Do you have questions about what Planet Waves has to offer you? Our customer service team is here to help. Contact us via email at or call us toll-free within the U.S. at (877) 453-8265 or (206) 567-4455 internationally. We’re available during business hours, eastern time. We look forward to hearing from you!

Tech Support
Are you experiencing technical difficulties? Please do not stand by! Contact our support team via email at We’ll get back to you with an answer promptly.

Refund Policy
All services and reports offered by Planet Waves are guaranteed. We are sure you will love them, but if you are not satisfied with something you have purchased, contact customer service via email at or call us toll-free within the U.S. at (877) 453-8265 or (206) 567-4455 internationally.

3 thoughts on “Customer Service & Tech Support

  1. Jeannine SeymourJeannine Seymour

    Dear Eric, Chelsea, Amanda, Jude, Fe, Len, and all of you bright lights in the astrological diadem …

    I have just answered your call for funding with the option of renewing early. Problem is, I have no idea if my membership was coming due or not, so I am uncertain if this action has been of any benefit or not. Truly, I hope it is!

    My family and I are in a period of heavy expenses with a 98-year-old elder and an irresistible 2-year-old granddaughter–stretched between them a bit–so I do not have the play money to give you, as I would love to do. Please accept whatever little contribution this represents with the loving heart behind it, as I am always here to support and appreciate everything you do. No, that’s not entirely it … to support and appreciate not only everything you do, but HOW YOU DO IT, as well.

    Seriously, you’re one of my favorite clusters of people on the planet. I do so wish you success!!!!

    XOXOXO & love to all,
    Jeannine Seymour, a fan
    Santa Fe, NM

  2. Naomi

    I just spent quite a bit of time trying to find out when my membership is up for renewal! It might have already passed. Shouldn’t there be some sort of My Account link on the site so I can find this information out? I really like you guys too and would like to renew when my time is due.

    Thank you,
    Naomi Santoro

  3. kathleen mcguinesskathleen mcguiness

    Hi Support team! I have not been receiving any email for my core membership for many weeks…I am only able to reach thru fb. My address is I have been an active core member for years and look forward to all the information. I also recently signed up for the vision quest(12 signs) I need to have this worked out when you have time. I realize there are many requests for help so I have great patience and faith in your support. Kathleen Mcguiness thank you so much!! also I have downloaded as requested the address of Planet Waves so that it is not blocked?

Comments are closed.