Dear Friend and Client:
The following is a selection of, well, questions that we are, so to speak, frequently asked. If you have a question that is not on the list, or if the answers below don’t solve your problem, please email cs@planetwaves.net. We won’t bite, unless we’re hungry or a bit cross.
1) Help – I can’t log in!
Be sure to type in your username and password correctly. Passwords are always case-sensitive. If your device has that mistake-creating feature known as autocorrect, you may wish to dispense with it for this particular operation. (And most others.)
If you are using this site, your login should be unique to you. On the other hand, the old website uses generic login details. If you’re not sure which you should be using, please email us.
We solemnly swear he is up to no good. Photo by Jeff Bisti.
2) I’ve lost my username/password
You can reset your password here. If you have lost your username or are having trouble resetting your password, please email us.
3) Can I change my login details?
You can change your password here. However, your username cannot be changed once it exists.
4) Do I get new login details when I renew?
You get new login details from WordPress when you first have an account on our new website. If you already have an account and renew your membership, you can still use your existing login and password.
5) I can’t access the reading(s) I purchased.
There are a number of things you need to check if you have this problem:
- Make sure you are using the link and login credentials given you in the confirmation email you received when you purchased the reading. If you can’t find that email, contact us
- If you pre-ordered, the reading may not yet be published. We usually send an announcement when this happens. If you’re not sure, feel free to check with us.
- If you are trying to access your reading from a smartphone, tablet or Mac, you may need to disable autocorrect when logging in. Here is a guide on how to do that.
If you still can’t access your reading, please get in touch.
6) I’m confused by all the different membership levels.
Here’s a quick precis:
Visitor/Introductory Member
No charge
- Access to visitor content on site (5 articles/month)
- Planet Waves FM
- Planet Waves TV
Horoscope Lover membership
$11.11/monthly recurring
- All of the above
- Weekly and monthly horoscopes — Monday Diary, Planet Waves TV, and Thursday edition — by email
- Access to all horoscopes on the website, including Horoscopes by Sign
Core Community Membership
$127/year or $14.97/monthly recurring (alternative offers available)
- All of the above
- Unlimited access to website content
- Intelligent Archive and Oracle
- Pocket Service SMS
Damn you, Autocorrect.
Backstage Pass
$333/year or $99/3mth recurring
- All of the above
- All 12 birthday readings
- Spring and Midyear Reports
- Discounts on other products
- Priority in personal consultations
Galaxy Pass
$1,111/year or $355/3mth recurring
- All of the above
- Annual, special readings (and every other reading)
- Classes
- $150 consulting credit
- Anything else we happen to offer or produce
7) How can I find my membership materials?
Backstage Pass holders — click here
Note: The Galaxy Pass is our VIP level of membership. If you’re a Galaxy Pass holder, we’ll write to you personally with new products as they are released. Please watch your inbox. If there’s a reading or class on the Backstage Pass welcome page that you would like, please write to us and we will get you the access details.
Core Community Members — click here
Horoscope Lover — to follow
8) Where can I get hold of all the readings and classes you offer?
At the Planet Waves Boutique. If you can’t find what you’re looking for, please contact us.
9) How can I get a personal consultation from Eric?
You can find all the relevant information on this page. If you need anything further, please feel free to contact us.
10) What in heck is a sesquiquadrate?
Are you sure you really want to know?